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Tiếng Việt We are committed to providing our customers with the best after-sales service when using Starlink Internet – a high-speed, stable, and convenient satellite internet solution. The warranty policy below applies to all Starlink devices and packages officially provided by us.
Warranty Period
Official Starlink devices are warranted for 12 months from the date the customer receives the device.
For customers renting devices, the warranty period will correspond to the service rental period.
The distributor may support warranty extension if there is an additional agreement in the contract.
Warranty Conditions
Starlink devices will be warranted if they meet the following conditions:
Still within the warranty period and have a clear serial number/purchase invoice.
Damage due to manufacturer's technical error, not due to external impact.
The device has not been disassembled or repaired by an unauthorized third party.
Not dropped, exploded, waterlogged, insect-infested, struck by lightning, or used contrary to technical instructions.
Cases not covered by warranty
Devices out of warranty period.
Damage due to incorrect voltage usage, improper installation, or unauthorized hardware intervention.
Affected by external forces, natural disasters, explosions, lightning strikes, or accidents beyond control.
No purchase invoice, no serial number to verify the origin of the device.
Starlink device warranty process
Contact technical department via Hotline/Zalo: 0386.001.001 or 0974.051.444
Send the device to the warranty center: Include invoice and specific error note.
Inspection & processing: Within 3 – 7 working days, depending on the device condition.
Notify results: Free replacement or repair if eligible for warranty.
Out-of-warranty support
For devices that are out of warranty or not eligible for warranty, we still support repair or replacement of genuine parts with reasonable costs. Ensure transparency, provide a quote before proceeding.
